This page is for users of the apps Toque, Toque Home Business and Toque Delivery, published by Toque For Software. It explains how to delete your account and what happens to your data.

1. Delete your account in the app

• Toque (customer app): Menu > Profile > Delete Account
• Toque Home Business: Profile > Delete Account
• Toque Delivery: Profile > Delete Account

The app asks you to confirm. After you confirm, the account is deleted at once and you are signed out.

You cannot delete an account while an order is still in progress. A Home Business or Delivery account that still holds collected cash must settle it first.

2. Cannot log in?

Send us a request with the form below, or write to info@toque.app. We may contact you to confirm that the account is yours.

3. What is deleted

• Your account and profile: name, email address, phone number, password and profile photo.
• Your sign-in sessions, the device token used for notifications, and verification codes.
• Your saved addresses, favourites, cart, notifications and chat conversations with their messages.
• Toque Home Business, in addition: the business listing with its logo and cover photo, its dishes and add-ons, opening hours, staff accounts and uploaded documents.
• Toque Delivery, in addition: your identity documents, other uploaded documents and shift logs.

4. What is kept

• Order and payment records, including the delivery name, phone number and address written on each order, and earnings and payout records of businesses and delivery partners. We need them for accounting and legal duties and keep them as long as the law in Qatar requires.
• Reviews stay in the app without your name.

5. How long it takes

Deleting in the app is immediate. A request sent from this page or by email is completed within 30 days. Questions: info@toque.app.